1. Delivery Scope
Voyarionelle delivers dresses exclusively within Hong Kong. This Shipping Policy explains how accepted orders are prepared, dispatched, delivered, paid for, and handled when delivery concerns arise. By placing an order through our website, you acknowledge the delivery arrangements described below.
We do not accept orders requiring delivery to addresses outside Hong Kong.
2. Free Delivery Within Hong Kong
Delivery is free for every accepted order within Hong Kong. We do not add shipping fees, handling charges, or Cash on Delivery charges to the stated order amount.
3. Standard Delivery Timeline
Our standard delivery timeline is approximately 2–3 business days and consists of two stages:
- Preparation and dispatch: 1 business day. We use this period to conduct an internal inspection of the dress and prepare suitable packaging before dispatch.
- Transit and delivery: 1–2 business days. After dispatch, the parcel travels to the Hong Kong address provided with the order.
Business days exclude weekends and public holidays observed in Hong Kong.
The 2–3 business day timeline is an estimate. Delivery may occasionally be affected by severe weather, transport disruption, restricted building access, inaccurate delivery details, or other circumstances outside our reasonable control. Customers may contact outfit@voyarionelle.com regarding a materially delayed order.
4. Cash on Delivery
Voyarionelle operates exclusively on a Cash on Delivery basis. We do not accept online card payments, advance bank transfers, or other payment methods for website orders.
The full price of the dress must be paid in cash when the parcel reaches the delivery address. Customers should have the required amount available when receiving their order. No additional fee is charged for using Cash on Delivery.
5. Cancellation Before Dispatch
Customers may request cancellation while an order has not yet been dispatched. To request cancellation, contact outfit@voyarionelle.com as soon as possible and provide the relevant order information.
Once an order has been dispatched, it cannot be canceled. Any request made after delivery is considered under our separate Return and Refund Policy and must satisfy its stated eligibility requirements.
6. Receiving and Checking an Order
Customers should ensure that someone is available to receive the parcel at the supplied address and complete the cash payment.
We also recommend reviewing the size guide provided with each product description before selecting a dress size. This helps customers compare their measurements with the sizing information available before ordering.
After delivery, customers should review the item received. Please retain relevant order information when contacting us about delivery concerns. A return may be requested within 30 days from delivery where the dress is damaged or defective, the wrong item was delivered, or the selected size does not fit. Other return reasons are not accepted under our standard return terms.
Accepted returns are collected from the customer’s doorstep at an arranged convenient date and time without a collection fee.
7. Replacement Deliveries
When an accepted return results in a replacement, replacement is subject to stock availability. The replacement order follows the same standard delivery schedule: approximately 1 business day for inspection, preparation, and dispatch, followed by 1–2 business days for delivery within Hong Kong.
No shipping charge applies to an eligible replacement delivery.
8. Customer Delivery Responsibilities
Before submitting an order, customers should check the recipient name, contact number, delivery address, selected product, and selected size. If incorrect information prevents successful delivery, the expected timeline may be affected.
9. Contact Us
For questions about order preparation, dispatch, delivery, cancellation before dispatch, or delivery concerns, contact Voyarionelle at outfit@voyarionelle.com. Please include sufficient order information to help us identify the relevant purchase and respond to your inquiry.