1. Privacy Within Our Shopping Experience
When you shop with Voyarionelle, certain information is needed to receive your order, arrange delivery, respond to inquiries, and manage eligible returns. This Privacy Policy explains what personal data we may collect, why we need it, and how it is handled throughout your interaction with us.
Voyarionelle operates exclusively within Hong Kong and handles personal data in accordance with applicable Hong Kong requirements, particularly the Personal Data (Privacy) Ordinance (Cap. 486) (PDPO) and its six Data Protection Principles.
2. Information That Enters Our Records
Depending on how you use our website or communicate with us, we may receive your:
- Name and contact information
- Hong Kong delivery address
- Order and product details
- Delivery and return information
- Communications sent to outfit@voyarionelle.com
- Bank details provided specifically for processing an eligible refund
Because purchases are completed through Cash on Delivery, Voyarionelle does not require online card payment information to process website orders.
Under the PDPO, personal data should be collected for lawful purposes, by lawful and fair means, and should be adequate but not excessive for its intended purpose.
3. Why We Need Your Information
Information provided to Voyarionelle may be used to process orders, coordinate Hong Kong deliveries, communicate about purchases, respond to customer inquiries, manage cancellations, arrange return collections, process replacements, and complete eligible refunds.
We may also use information where reasonably necessary to maintain business records, resolve disputes, prevent misuse of our services, or meet applicable legal obligations.
We do not intend to use personal data for an unrelated purpose without the consent required under applicable law. The PDPO generally limits the use of personal data to the original collection purpose or a directly related purpose unless prescribed consent is obtained.
4. Refund Information Has a Specific Purpose
Eligible refunds are processed through bank transfer because orders are paid for using Cash on Delivery.
If you select a refund, Voyarionelle will request the necessary bank details through email. This information is collected specifically to facilitate the applicable refund and related record keeping.
Customers should provide requested fiscal information cautiously and verify that correspondence concerning a refund relates to outfit@voyarionelle.com.
5. Who May Receive Personal Data
Information may be provided to parties assisting us with legitimate operational requirements, such as delivery, doorstep return collection, banking, methodological support, or professional services, but only to the extent reasonably required for the relevant function.
Where third-party data processors handle personal data on our behalf, we take appropriate steps consistent with applicable PDPO requirements concerning retention and security.
6. Keeping Information Appropriate and Protected
We take practicable measures intended to protect personal data against unwanted or accidental access, processing, erasure, loss, or use.
The PDPO's Data Protection Principles address matters including data accuracy, retention, security, transparency, and individual access and correction rights. In particular, personal data should not be retained longer than necessary for the purpose for which it is used.
Accordingly, retention periods may differ depending on the nature of the information, the purpose for which it was collected, and applicable legal or operational requirements.
7. Your Access and Correction Rights
Under the PDPO, individuals have rights concerning access to and correction of their personal data, subject to applicable statutory requirements and exceptions.
If you wish to inquire about personal data held by Voyarionelle or make an applicable access or correction request, contact us at outfit@voyarionelle.com. We may need sufficient information to verify your identity and locate the relevant records before responding.
The Office of the Privacy Commissioner for Personal Data is the independent statutory body responsible for overseeing and enforcing the PDPO in Hong Kong.
8. Contact About Your Privacy
Questions concerning this Privacy Policy or the way Voyarionelle handles personal data can be directed to:
Email: outfit@voyarionelle.com
We will review privacy inquiries with reference to our data practices, the PDPO, its applicable Data Protection Principles, and other Hong Kong legal requirements relevant to the circumstances.